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Refund policy
Last updated November 5th 2024
For the extent of this policy page, "we", "us", "our", or similar, refer to Brimstone Games. Any reference to "you", "your", "the customer", or similar, refer to the end-user reading this policy. For more details, please see our Terms of Service.
Product Return and Refund Policy
• If you decide that you would like to return or exchange (in-store only for exchange) an item, you will have 21 days from the date of purchase to do so.
Shipping returns will be at your expense, and you must be able to provide to us the original order number.
• All returned items must be in original, unopened packaging.
• If you receive a board game with missing/damaged pieces, you will need to contact the manufacturer.
We can help provide contact information if needed. We are unable to obtain replacement pieces.
• You must have your receipt or an account with us to find your order.
• You will not be able to return or exchange the following items:
1. Individual Paint Pots / Spray Primer(s)
2. TCG Products
3. TCG Single Card(s)
4. Sports Product(s)
5. Products that have been opened / out of original packaging
6. Clearance Item(s)
7. Sports Memorabilia
• We reserve the right to cancel any order for any reason. In the event that this happens, you will receive a full refund equal to the total amount charged to you for that specific order.
• If you do not have the original payment method it will be exchange only (in-store scenario).
Preorder Cancellation Policy
- You (the customer) may cancel a preorder at any time, for any reason, up to the point of pickup or ship-out.
- All fully cancelled preorders, regardless of reason, may be subject to a processing fee equal to 10% of the total order, minus any shipping fees paid as part of that order. This processing fee only applies to orders placed either on or after the creation date of this policy (Sept 1, 2021).
