Shipping Policy

Shipping & Pickup Policy

In-Store Pickup & Curbside Service

In-store pickup is available for all online orders. Simply place your order through our webstore and select In-Store Pickup at checkout. You will receive an email notification once your order is ready.

Curbside pickup is available for customers who prefer a contactless option. Select In-Store Pickup, then call the store once you arrive and we will bring your order out to you.

Shipping Coverage

We currently ship anywhere within Canada. All orders are shipped via Canada Post. If Canada Post delivers to your address, we can ship to you.

In the event of postal disruptions or strikes, we may use alternative shipping methods to ensure your order reaches you.

Shipping Costs

Shipping rates for all provinces and territories are calculated at checkout using Canada Post’s real-time rates.

FREE Expedited Shipping is available on all orders of $250 or more (before tax).
Effective June 3, 2024.

Delivery Expectations

We do our best to ship orders as quickly as possible. Our goal is to ship every order on the next available shipping day.

  • Orders are packed Monday to Friday during store hours

  • Orders are delivered to Canada Post the same day or the next business day, depending on cutoff times

  • Tracking information will be provided once your order ships

Please note: “Next available shipping day” refers to the next non-weekend business day.

Product Limitations

To ensure fair access to products:

  • Quantity limits may be applied to items deemed to be for resale or “buyout” purposes

  • Limits may be placed on high-demand or limited-supply products

  • Attempts to circumvent quantity limits may result in adjusted quantities at the account level

Order Verification

Large or high-value orders, as well as orders placed by new accounts, may be subject to verification. We may contact you to confirm payment details before processing your order.

Delivery Verification

For orders over $225, signature confirmation will be added at no additional cost using Canada Post’s proof-of-delivery service.

Sales Tax

All orders are subject to applicable taxes based on the laws of your province or territory.

Incorrect or Damaged Items

While we take great care when packing orders, mistakes or shipping damage may occasionally occur. If this happens, please contact us as soon as possible and include:

  • Photos of the damaged or incorrect items

  • Your order number

This will allow us to resolve the issue as quickly as possible.

Pre-Order Products

  • All pre-orders ship on the official release date, not before

  • Delivery timelines begin from the release date and depend on your selected shipping method

  • Orders containing both pre-order and in-stock items will ship together on the pre-order release date

If availability is reduced, pre-orders are fulfilled in the order they were placed, starting with the earliest.

Items Ineligible for Shipping

Certain items cannot be shipped via Canada Post, including:

  • Items containing pressurized contents (spray paints, varnishes, etc.)

  • Oversized, low-cost items (such as bulk card storage boxes)

  • Select limited-quantity products offered for local pickup only

Shipping Delays

Some regions may experience delivery delays through Canada Post. For the most up-to-date information, please visit Canada Post’s website.

Order Cancellations

We reserve the right to cancel any order for any reason. If an order is cancelled, a full refund will be issued.