519-915-5556
Welcome to the Carlton House. Enjoy the luxury and solve the murders! How about a stroll in beautiful Queen's Park? Beware dogs and the occasional crime scene…
Return to the streets of Victorian London, but also venture into brand new locations in the latest installment in the Sherlock Holmes Consulting Detective line: Carlton House & Queen's Park! Like the previously released The Thames Murders and Other Cases, Carlton House & Queen's Park introduces ten exciting cases, each one drawing players deep into the world of Sherlock Holmes. Among these cases includes two classic, long out-of-print expansions which are now revised and updated. Whether you're playing solo or with up to eight possible players, you need your wits about you to solve the cases and beat Holmes himself!
—description from the publisher
| Shipping | Currently we ship anywhere in Canada. All provinces are calculated at checkout through Canada Post. FREE *Expedited *Shipping on all orders $250+ (before tax) |
| Delivery | We will do our very best to ship your order as soon as possible. Our goal is for every order to be shipped on the next available shipping day. All orders will be shipped with Canada Post and you will receive tracking information. Please note: "Next available shipping day" means the next non-weekend business day. Orders are packed Monday to Friday, from open to close, and are delivered to Canada Post either same day or the next business day that Canada Post is open, whichever is sooner. On orders over $225, we will add, at no additional cost to you, proof of delivery by signature through Canada Post. Large or high-value orders, or orders made by new accounts may be subject to verification. We may contact you to verify the validity of your debit or credit card. |
Product Return and Refund Policy
• If you decide that you would like to return or exchange (in-store only for exchange) an item, you will have 21 days from the date of purchase to do so.
Shipping returns will be at your expense, and you must be able to provide to us the original order number.
• All returned items must be in original, unopened packaging.
• If you receive a board game with missing/damaged pieces, you will need to contact the manufacturer.
We can help provide contact information if needed. We are unable to obtain replacement pieces.
• You must have your receipt or an account with us to find your order.
• You will not be able to return or exchange the following items:
1. Individual Paint Pots / Spray Primer(s)
2. TCG Products
3. TCG Single Card(s)
4. Sports Product(s)
5. Products that have been opened / out of original packaging
6. Clearance Item(s)
7. Sports Memorabilia
• We reserve the right to cancel any order for any reason. In the event that this happens, you will receive a full refund equal to the total amount charged to you for that specific order.
• If you do not have the original payment method it will be exchange only (in-store scenario).
Preorder Cancellation Policy
You (the customer) may cancel a preorder at any time, for any reason, up to the point of pickup or ship-out.
All fully cancelled preorders, regardless of reason, may be subject to a processing fee equal to 10% of the total order, minus any shipping fees paid as part of that order. This processing fee only applies to orders placed either on or after the creation date of this policy (Sept 1, 2021).
*IMPORTANT* We may adjust the quantity on orders that are deemed to be be for resale or “buyout” purposes. We also add limits to products that are in limited supply and high demand, to ensure that the most number of people can obtain the product. If an order is deemed to be an attempt to circumvent these limits, we may adjust quantities to match the limit at an account level. Some items are not eligible to be shipped through Canada Post. This includes... Items with contents under pressure (spray paints, varnishes, etc) Oversized low-cost items (card storage boxes, etc) Certain limited quantity products we will offer for local orders only **WE RESERVE THE RIGHT TO CANCEL ANY ORDER FOR ANY REASON. IF WE DO YOU WILL RECEIVE A FULL REFUND.**
Description
Welcome to the Carlton House. Enjoy the luxury and solve the murders! How about a stroll in beautiful Queen's Park? Beware dogs and the occasional crime scene…
Return to the streets of Victorian London, but also venture into brand new locations in the latest installment in the Sherlock Holmes Consulting Detective line: Carlton House & Queen's Park! Like the previously released The Thames Murders and Other Cases, Carlton House & Queen's Park introduces ten exciting cases, each one drawing players deep into the world of Sherlock Holmes. Among these cases includes two classic, long out-of-print expansions which are now revised and updated. Whether you're playing solo or with up to eight possible players, you need your wits about you to solve the cases and beat Holmes himself!
—description from the publisher
Shipping & Delivery
| Shipping | Currently we ship anywhere in Canada. All provinces are calculated at checkout through Canada Post. FREE *Expedited *Shipping on all orders $250+ (before tax) |
| Delivery | We will do our very best to ship your order as soon as possible. Our goal is for every order to be shipped on the next available shipping day. All orders will be shipped with Canada Post and you will receive tracking information. Please note: "Next available shipping day" means the next non-weekend business day. Orders are packed Monday to Friday, from open to close, and are delivered to Canada Post either same day or the next business day that Canada Post is open, whichever is sooner. On orders over $225, we will add, at no additional cost to you, proof of delivery by signature through Canada Post. Large or high-value orders, or orders made by new accounts may be subject to verification. We may contact you to verify the validity of your debit or credit card. |
Refunds & Returns
Product Return and Refund Policy
• If you decide that you would like to return or exchange (in-store only for exchange) an item, you will have 21 days from the date of purchase to do so.
Shipping returns will be at your expense, and you must be able to provide to us the original order number.
• All returned items must be in original, unopened packaging.
• If you receive a board game with missing/damaged pieces, you will need to contact the manufacturer.
We can help provide contact information if needed. We are unable to obtain replacement pieces.
• You must have your receipt or an account with us to find your order.
• You will not be able to return or exchange the following items:
1. Individual Paint Pots / Spray Primer(s)
2. TCG Products
3. TCG Single Card(s)
4. Sports Product(s)
5. Products that have been opened / out of original packaging
6. Clearance Item(s)
7. Sports Memorabilia
• We reserve the right to cancel any order for any reason. In the event that this happens, you will receive a full refund equal to the total amount charged to you for that specific order.
• If you do not have the original payment method it will be exchange only (in-store scenario).
Preorder Cancellation Policy
You (the customer) may cancel a preorder at any time, for any reason, up to the point of pickup or ship-out.
All fully cancelled preorders, regardless of reason, may be subject to a processing fee equal to 10% of the total order, minus any shipping fees paid as part of that order. This processing fee only applies to orders placed either on or after the creation date of this policy (Sept 1, 2021).
*IMPORTANT*
*IMPORTANT* We may adjust the quantity on orders that are deemed to be be for resale or “buyout” purposes. We also add limits to products that are in limited supply and high demand, to ensure that the most number of people can obtain the product. If an order is deemed to be an attempt to circumvent these limits, we may adjust quantities to match the limit at an account level. Some items are not eligible to be shipped through Canada Post. This includes... Items with contents under pressure (spray paints, varnishes, etc) Oversized low-cost items (card storage boxes, etc) Certain limited quantity products we will offer for local orders only **WE RESERVE THE RIGHT TO CANCEL ANY ORDER FOR ANY REASON. IF WE DO YOU WILL RECEIVE A FULL REFUND.**
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